Shipping & Returns
Delivery Charges (Malaysia)
West Malaysia: RM8 (flat rate)
East Malaysia: From RM14 (additional RM3kg). Shipping rates are ONLY APPLICABLE to major cities in East Malaysia only:
- Kota Kinabalu
If you are located in East Malaysia but outside of these major cities, you may be subjected to additional shipping charges if necessary.
Free Shipping: For orders RM180 and above within West Malaysia only
Delivery Charges (Singapore)
Available upon request
Orders From Peninsular Malaysia
Orders will be delivered within 2-5 business days
Orders From East Malaysia
Orders will be delivered within 3-7 business days
Orders From Singapore
Orders delivered within 3-7 business days or depending on custom clearance
Kindly contact us on WhatsApp HERE or email us at firstname.lastname@example.org for international orders. Courier charges will be quoted upon request and may vary weekly due to fuel surcharge.
RETURN AND REFUND POLICY
This Return Policy is applicable to customers who have purchased Products through www.dorsatahoney.com. This Policy provides customers who have purchased Products through www.dorsatahoney.com with options to return or to exchange products. All defined terms not otherwise defined in this Policy shall have the same meaning as that ascribed to the Terms & Conditions for customers. For further queries, kindly contact us HERE
RETURN CONDITIONS AND PROCESS
You may request to return any Products you have purchased within 7 days of receiving the Product at your delivery address for any of the following reasons:
The Product delivered is not what you ordered, or does not correspond with its description on
(a) the Webstore on the date of purchase; or
(b) the Product delivered is expired or damaged
You may only return Products that are:
(a) unconsumed, unused, unworn, undamaged and unwashed
(b) in their original packaging
(c) unopened and unmarked and
(d) returned as a whole and not broken into parts
For health & hygiene reasons, some Products are non-refundable and non-exchangeable. Kindly contact our team here to check if a specific item can be returned.
To proceed with your return request, you must notify DORSATA HONEY by email at the following email address:
within seven (7) days of receiving the Product at your delivery address. Upon receipt of your return request, DORSATA HONEY will review your return request and at DORSATA HONEY’s sole discretion, decide to:
(a) replace the Product with a new item
(b) give you a full refund for the Product
(c) inform you that your Product is not eligible for return
DORSATA HONEY will confirm your request for a return through email and upon receiving such confirmation, you may return the Product by dropping it off at DORSATA HONEY:
Attn: Marketing Department:
1, Jalan 14/56, Section 14, 46100 Petaling Jaya, Selangor
You agree to arrange for and pay the costs of returning any Products to DORSATA HONEY, be it by post or otherwise. DORSATA HONEY reserves the right to deduct the cost of providing any collection service from the refund amount. DORSATA HONEY must receive and approve your return request before your return can be processed.
EXCHANGE CONDITIONS AND PROCESS
DORSATA HONEY may allow for an exchange of products on a case-by-case basis. Kindly contact us to guide you on how to proceed with making the exchange. Please note that you will be responsible for the costs of any delivery and/or collection services that may be incurred in the process of completing the exchange.
NO OBLIGATION TO REFUND OR EXCHANGE
DORSATA HONEY reserves the right not to accept any requests for a return or exchange and retains the discretion not to provide a reason for DORSATA HONEY’s decision. Without prejudice to the foregoing, DORSATA HONEY reserves the right to decline the return request, for any of the following reasons:
(a) The Product(s) is not returned in satisfactory condition in its original packaging or
(b) The Product(s) has been opened, used or otherwise tampered with to the extent that it is no longer in a saleable condition.
For the avoidance of doubt, promotional Products or other similar expressions are not eligible for return or exchange.
Please read our FAQ page to understand more about the DORSATA HONEY products